NBT Bank of Plattsburgh at 482 New York 3, Plattsburgh, New York.

I opened my first US bank account as a Canadian with no ties to the US, and the personnel at the branch seemed quite apt at handling this.

This branch: good opening hours, drive-thru, counter service is fast and friendly.

NBT in general: good number of ATMs in upstate NY and VT, the free banking plan comes with everything I need. Good website and mobile banking app, so is the 1-800 phone support. The value proposition is great!